We love easier. And our standards for “easier” seem to get raised everyday. As designers, we often find ourselves working to make something easier (communications, user experiences, etc. More
Every year, we give out a book to our team members. This year, it was Dan Gilbert’s Stumbling on Happiness. I picked the book up after this year’s annual APDF Exchange in NYC where Stephan Sagmeister explained his philosophy on taking time off. More
In my role in Client Services, I am always looking at the experience our clients have when they engage us and, by extension, how our work impacts our client’s clients. A great analogy for these experiences recently dawned on me. Not at a seminar or in a process meeting. More
Kevin and I recently attended the first ever Gel Health conference. Gel, which stands for “good experience live,” is hosted by Mark Hurst, who managed to bring together an eclectic group of speakers and participants with a common interest in improving the patient experience in health care environments. More
I can’t help but make connections between our engagement framework for experience design and life outside the office. Maybe this means I haven’t successfully drawn the line between work and life. Or maybe, just maybe, the rules of engagement for design are very much the same for relationships – client relationships or otherwise. More
I’ve attended two learning sessions recently that reflect a clear trend in marketing practice, and also, happily enough, reinforce our work in building great customer experiences. More
When we changed our name from BBK Studio to People Design, it was an idea - more of a spark than a revolution. We chose a name that describes who we are becoming and who we aspire to be. A little over a year later, I’m happy to announce that we continue to grow and fit into these new clothes. More
When the eggnog starts flowing, I know my favorite season has arrived: Communications Planning Time!
I love pulling up my spreadsheets, tucking my calculator by my side, and digging in.
Seriously.
Yesterday I laid out an annual plan for one of our best clients. More
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